Lindsay has great customer service she was thorough kind and patient. I appreciate her she definitely knows the alfa romeo business. Thank You Kindly Mrs. Roslyn Littleton
Had a oil change and a rim rash repair,before I could get a quick nap in you guys were done…thanks for the quick service 👍🏾👍🏾
Very personable ,very professional and very good.
Excellent sevice department. Appointment time and recall were done quickly.
Service was professional, courteous, and efficient
Went there to see if they wanted to buy my used car with no intentions of buying a Alfa Romeo, but left there with a new Alfa Romeo Stelvio. It was due to Layne Gagliano's professionalism and knowledge of the vechicle that made me want to buy it. She was great to work with throughout the entire process and would recommend anyone to buy a vechicle from her.
The service advisor is very nice and works to address all concerns. They fixed all my service concerns
Ryan was q pleasure to work with. Fast and easy way through the whole process. Would definitely work with this dealership again!
A professional experience from vehicle drop off to vehicle pickup. I appreciate that when an appointment for service is setup, the dealership keeps it. At the date and time of my appointment my vehicle was a top priority. Service advisor Lindsey did an excellent job throughout my vehicle service experience.
Very helpful and great service. Everyone was very friendly and I could not be happier with the service
Everything was excellent, I have no complaints. The service advisor was great!
I waited about 2 hours due to a certain issue but they were very helpful and tried to fix the problem quick because I had an appointment to go to
Pleasant associates and timely service appointments. Nice snacks and coffee bar in waiting area. Small issue; my clock and date settings were not re-set after the full battery recharge. No biggie. But the cappuccino in the waiting room was a delicious recharged for my own battery.
By far, this is the best dealership that I have ever visited. The staff and mechanics are always professional, knowledgable, and I trust their opinions and they have never taken advantaged of me, but have always been honest with the cost of my vehicle repairs. They have also assisted me far and above what other dealerships have NEVER done for me when it comes to rentals and loaner cars. I highly recommend this dealership. The staff shown below has changed: Service Manager is Tammy, and the Service Advisor is Lindsay Campbell.
First class service operation with first class staff
We had a great experience at Genesis Romeo fiat in macomb County MI. Layne was our sales representative, She and the whole team did a great job getting us into the vehicle we drove home in. I am definitely referring them to anyone that I know who is looking for a vehicle, new of used
Excellent experience at this dealership's service department.
I bought a MY18 Alfa Romeo Stelvio, MY17 Alfa Romeo Giulia and replaced this latter one with a MY20 Giulia. Great buying experience, highly reasonable maintenance and repair service. End of December they even contacted me before I received a recall campaign letter from Stellantis/AF to schedule an appointment. Tammie and her stuff were all super nice and very competent!
While we bought our Fiat elsewhere, I choose this dealership for service as all others fail in comparison. It is quite the drive from my home in Plymouth but it is so hard to find a shop that has solid experience with Fiat. Lindsay is very polite, professional, and keeps me in the loop for all repairs. She alone makes the drive worth it. All repairs have resolved the issues/problems identified and the prices are fair. Will continue to come here in the future.
My Alfa Romeo had a complicated problem and the computer could not communicate with the Gulio to diagnose. They loaned me a ‘22 car for a month until finally solving and replacing 2 major components. I appreciate their efforts and concern. The service department kept me appraised as to their proceedings.
Warm service very polite.
I have my oil change scheduled last Wednesday at 2pm but when I get there, I was told by the guy at the desk that he forgot to put my name on the book schedule when he took my call the previous week. So i was asked to come back at 3:15pm. Since I dont wanna reschedule for another day, i agreed to come back. Came back 3:15pm, they worked on the car and was done after an hour. Anyway, i hope next time staff who take calls would not forget to write it down so people dont need to ...
This office is by far the best in town. They allowed us to test drive the car after other dealerships said you can’t test drive a high performance vehicle! They helped us get the best auto loan deal as well.
The staff is always pleasant when I arrive for my standard maintenance. I am always greeted with a warm hello & they always let me know they will be done as soon as possible. Thank you Genesis!!
Very nice Service Advisor. Very helpful. 3rd time getting service over 2 years. Always a pleasant experience. Knowledgeable people at this service dept. That all
I would highly recommend this dealership. They above and beyond to ensure I was happy with my experience.
Love Lindsay...very helpful and detailed. The service was fast 💨💨 Thank youuuy!!
Great service and the staff at Genesis Alfa Romeo are friendly and professional.
this is our 2nd Alfa Romeo Stelvio. we came back because of the Sales team , Service dept, and over all Amazing experience
Great experience working with Joe and Tadd Couldn?t be happier with my ZL1
Always greeted with a warm welcome. Wish I would have purchased my car from this dealership
Tadd and Joe were Absolutely The Best! Went the extra mile in helping make a car guy’s dream come true...Love my ZL1 Camaro !!
Awesome place..........great service and friendly staff
I bought my car online and they did the best they could with a car that they do not sell. It still needed a few things when I got it but it was a nice car to start with and it was well represented. The salesman Joseph Thomas went above and beyond to help me through the process. Sincerely, Bill O'Day
Top sales and service thanks to Randy and David. Tammy
I purchased a vehicle a few days ago from Genesis Alfa Romeo and had the pleasure of being helped my Joe. Joe and his boss Chadd made my buying experience very easy and I felt comfortable purchasing from them. Mark in financing was also very appreciated as he took the time to find the best possible extended warranty that fit my price range but also made the most sense for my loan term.
I was in and out quick service
My salesman Ted was great. Courteous and followed through with me all the way until car was here. They operated safely. Everything handled at the safe distance rules. I appreciate his service. J. BRADLEY
Very friendly service and they were able to keep our monthly payments within expectations. Good luck to Logan with his August wedding! I would recommend this dealership.
Absolutely outstanding customer service! Worked with Fady and he was absolutely terrific! 100% recommend this place! Great car buying experience ever!Love my new Cadillac SRX
Great, friendly service!!!!!!! 5 Star treatment...
After driving a truck for two years my wife wanted something fun to drive to work. We already had a practical car for winter so we went to look at the Fiat 124 Spyder Roadster. We were greeted by Stan Pough and began to discuss the car we had been thinking about. A few short minutes later we we're taking a car home to make sure it would be able to cross the ferry to our home on Harsens Island. We never felt any pressure whatsoever, just a high level of personalized service. Even though we knew the ferry would ...
I was treated with respect and appreciate Stan’s professionalism but also being a down to earth, regular guy. Never did I feel pressured into buying a vehicle or making an immediate decision. He grabbed me a bottle of water while we sat in the lounge and discussed the vehicle I was interested in purchasing, I gave him a specific stock number. He found the car on the lot, washed it so it was looking fresh for the presentation and away I went in a test drive. I came back and he got to work on my trade-in vehicle. The ...
Always have had great service. I want to thank the team at Alfa Romeo and Fiat of Lakeside and George in the service department for taking good care of my mom and the 2012 Gucci Fiat 500 I gave her. 👍😊❤️ Great Work guys!!!
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
I had a great experience here. Team is good and very personable.
Great experience best ive ever had with a dealership paper work was quick and easy and drove away with a new Alfa Romeo same day Stanley and David where great could not ask for a better experience.
I arrived to the dealership with my mom and dad in tow, under the assumption that I, a young guy out of college, would not be taken seriously. When I walked in, I was greeted by Stan, who asked me what I was interested in. I told him I was interested in an Alfa Romeo Giulia Ti Sport, so he found one from the lot to let me test drive one. Throughout my visit, he was very friendly. I hear about all kinds of stories online about bad dealership experiences. Give a thanks to Stan for making a great experience ...
I enjoyed visiting Fiat Lakeside, they have a nice lounge area and Stan (sales agent) treated me respectfully. I drove a couple of cars before making my final decision, no rush i was told, so i took my time to test them even in the highway. At the end, i got a good deal for my truck so i didn't have to look anywhere else for a used car.
I was very satisfied with The way I was treated and they made me feel welcome and I loved the hospitality. Already recommended some people.
I was treated with courtesy and respect. Those persons that I dealt with were both knowledgeable and very helpful. I had some initial trepidation going by myself, a female senior citizen to buy a used car. My concerns were completely unfounded. I could not have had a more positive experience. As an added bonus, I was able to share military experience with Stan.
On my last purchase of a vehicle, it was years before I found out how certain things worked. Well, not with my new 500x!! The day that I picked up my car, the salesman was so helpful in teaching how the car works and functions. I walked out very knowledgeable about all features on the 500x! (Stan was the person that sold me the 500x, but there was a different guy that explained the features...I am so sorry that I don't remember his name!)
Randy and Stanley were fantastic. Vehicle was as described and they were very efficient with the paperwork. Good experience and I would highly recommend them.
Probably the best dealership I’ve been to in along time they treat you like family they don’t pressure you and give you information about everything before you buy a car I love this place and the people that work here
David did everything he could to ensure my experience was as smooth as possible, including driving over to another dealer to help return my old vehicle
I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questions on my internet request. Within 5 minutes of contacting Lakeside, I had a call and an email from David LLewellyn, who had read my "lead" and answered my specific questions. He was the first sales person to do so and I wanted to do business with him. He was also eager to help with my trade from a distance, another part of the transaction other dealers were reluctant to do. We worked out ...
we have taken our Fiat for service and warranty work for the past 5 years service is prompt and the work is done correctly we have never had to return with the car, because the work was not done correctly everyone is courteous and helpful
I went to Fiat of Lakeside because they had a great inventory of Fiat 124 Spiders. Salesman Dave had me quickly on the road test driving the car of my choice. After answering all my questions, the staff found a good finance plan, and the sale was done quickly and efficiently. After a review of the controls and setting up my bluetooth, I was on my way. A very professional and friendly experience.
I can't say enough about my amazing experience at this dealership!!! I've always hated the process of buying or leasing a new car and this was the best experience I've ever had . My sales person , Joe Thomas, was helpful , knowledgeable, accommodating, low-pressure and pleasant sales person I 've ever dealt with . They say customer service is dead ...but not here!! 5 stars with everyone I dealt with and they all went the extra mile to ensure I was happy , satisfied and got the best pricing possible from my new Alpha Romeo Stelvio ! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 Matthew V.
I worked with Stan on a used car purchase and he was beyond helpful. He was one of the most friendliest salesman i have met. David Holder was the finance manger we talked to and although we didnt finance through the dealership he was still very professional and nice. While we waited to sign papers we talked with other salesmen and they were very friendly. I have been to other dealerships like buff whelan and parkway jeep and Fiat of lakeside is definatly my favorite. This was my first car purchase because i am only 18 and they still treated me ...
As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we had an oil change done at Lakeside Fiat. The service manager Steve Witinko is amazing and offers unparalleled customer service. What a difference! We now bring all of our vehicles to Steve and recommend him to everyone we know. I hope you are taking good care of Steve, Fiat, because with service that good, he seems destined for bigger things. If he moves to another dealership we would definitely go with him. Keep our ...
I just want to applaud Stan, my salesperson for the smooth transition of buying my new car !! He was very empathetic towards my situation of being rear ended by a drunk driver! I did not expect to be buying a vehicle for quite some time as my totaled vehicle had been paid off! He has been retired he told me but missed people contact and went back to work for this dealership! Lucky me to have had a good experience after a bad one!! I would recommend Stan and this dealership to anyone!! Sincerely Denise A satisfied customer
I bought my first Fiat 500 a few years ago, a manual transmission. I have never in my life love the car before. I am a 60-year-old woman. I love driving my fiat!!! So, today I traded my first one and to get a great deal on my second Fiat 500. I worked with Stan who, by the way, made me a great cappuccino. He is very kind and friendly and made sure I understood everything as we went through the process. You should come in and do a test drive you'll be hooked.
This was the best experience I've ever had leasing a new vehicle. My sales consultant, David LLewellyn took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and David did none of that. The price he quoted me on the phone is the price I got. He was very knowledgeable about the car and made my entire process just so easy. He really did all the work. I sat, relaxed and comfortable in a very friendly environment. What a wonderful day I had - I can't thank him enough. Great job and ...
Bought a used 500c from them and they stand by their vehicles. They always answer any questions and concerns you have. Brought car in for TSB clutch issue. They also took care of other TSB issues I was not aware of and covered other issues under the extended warranty at no cost to customer. This is the best dealership I have ever dealt with. I will definitely purchase my next Fiat from them.
As soon as I walked in the door and someone called out "Bonjurno" I knew it was going to be a different experience in car shopping. As it turned out Joe Rios was not only my salesman but became a friend. A few weeks after I had the car he called to make sure everything was going well and also called on my birthdays to make sure I was still breathing. He introduced me to Steve Witinko who took care of what became my "Happy Ride". The only thing that I'm sorry about is not ...
I originally went to FIAT of Lakeside to get the oil changed on my brothers FIAT 500 Pop. Everyone that I dealt with that day was fantastic, super friendly and knowledgeable. I returned to this dealer with my then boyfriends FIAT 500 Abarth. I was concerned about the tires, so I called ahead and Steve in the service dept. waited after closing for me to get there. He addressed all my concerns, and I was so impressed that he went out of his way to help me when the car wasn't even purchased here. Today, I went there to lease the ...
I bring my Dodge vehicles to this Fiat dealer because they have a TOP NOTCH service organization. The staff is friendly and professional. The work performed is done quick and of the highest quality. The only issue I have is that their Dodge service is limited due to their restrictions on ordering some of the Dodge parts. I dread the day I have to take my vehicle anywhere else for work.
I cannot say enough great things about Steve. I've had some growing pains with my Fiat 500 and Steve has been there every step of the way. He always greets me with a smile and is attentive to my automotive needs. He has bent over backward to get my warranty issues solved in a timely manner. I recommend non-Fiat owners to Steve and the guys at Fiat of Lakeside due to the tremendous work they perform.
Every time I enter this dealership, I know I will be greeted by name, by friendly, courteous professionals. When I purchased my vehicle, Joe Rios was outstanding. He was patient and answered all my questions and concerns. Steve Witinko handles all service calls for my vehicle like the car was his own. I would recommend this dealership for sales and service and am very pleased with my car.
just wanted to take the time out to write a review on my personal experience when I visited the fiat service center. Steve is the best he always is so caring a understanding and always makes you feel warm and comfortable.
I have been going to this particular dealership for service since it was a Saturn dealership many years ago, and I have always been extremely happy with them. Steve is a fantastic service manager, who explains everything, goes out of his way to be helpful, and keeps in contact with the customer about their car's needs and the availablity of parts. Joe, who sold me my Fiat, makes a point of stopping by and asking about my car every time I'm in. Both Steve and Joe are great assets to the dealership. I would- and have, in fact- ...
I made my original purchase at Fiat of Lakeside and it has been one good experience after another. I can't say enough about the quality of service and courteous and kind treatment I have received when I visited. The Joe and Steve are very friendly and personable, they have a good working knowledge of the product and answer questions in a timely and detailed fashion. Thank you for your good work!!!
Joe was a really fantastic salesman. He listened to all of my concerns and needs and fit me perfectly to my car. After my purchase I visit the dealership to get all of my up keep done and Steve, in the shop, is the best. The salesmen will make you a coffee while you're waiting for your oil change and Steve is happy to answer any and all questions from bike racks to hubcaps!
I live in Chelsea and have been finding excuses to drive to Macomb every month or so for service because I'm treated so well at Fiat of Lakeside. Never been a negative experience, and the one issue I have had with the car -- a bum shock -- they persistently worked at until they had diagnosed and fixed the problem. Steve is a great guy to work with, always friendly and accommodating. Joe was a straight shooter as a salesperson, and he always stops to visit with me when I am there for service. I would recommend the dealership ...
I went into FIAT of Lakeside knowing I desperately needed to get out of my 2005 Volkswagen Beetle. I had it for 2 years and it had 120,000 miles on it and was in rough condition. I knew the more miles I put onto it, the harder it would be to get out of. I came in and instantly saw handwritten reviews on canvas boards from tons of happy customers. I had the pleasure of meeting Joe Rios, who was absolutely awesome. He was fun, outgoing and a very honest salesperson - which we all know is pretty rare these days. After I ...
i bought my fiat 500 brand new in january 2012,,and i am very happy with this dealer and the customer service department,Steve the service manger is always very pleasant and professional i had a couple of mishaps with my car unrelated to the quality of the car,Steve was there for me to get my problems resolved very fast in a professional manner, he is always friendly happy and very personable ,he is a great asset to the fiat name and the lakeside fiat ,thank you again steve for everything ,
I can't say enough good about Steve and his customer service. He is the best!! I work at Costco wholesale, at the gas station, and I have had other people say what a great guy he is. I always tell people about Fiat of Lakeside and what a wonderful experience I had there each and every time.
I was very impressed with the customer service I received from Steve Witinko and I just wanted to say that you have a wonderful, very professional employee on your hands and he deserves to receive due credit for that. he is friendly and helpful. Thanks.
I purchased my Fiat 500 used, from a private individual. However, when I bring my vehicle in for warranty covered service, Steve treats me as tho I purchased it from him. He is always professional, friendly, courteus and concerned that he has done everything to my satisfaction. I view Steve as a complement to your dealership and an asset to the Fiat brand as a whole!
I brought my Fiat in for the service at 8000 miles. The service here is great, they are very friendly and the service is quick and great quality. They make sure your comfortable. I am always smilimg the whole time I am at this dealership. I definitely recommend this dealership. When we bought the Fiat 500 Pop, Joe Rios was awesome and very efficient, he is a very likable and knowledgable. He made sure all our questions were answered and demonstrated many of the Fiat controls and functions. We never had to wait foe assistance. When I walk in the dealership they ...
It was a pleasure dealing with Doug. He is knowledgeable and easy going, there was no pushy sales tactics, we felt very comfortable discussing what the dealership had to offer.
I was a first time buyer who was treated very poorly at Golling FIAT, but when i came to FIAT of Lakeside and met Joe, my experience could not have been better! Joe treated me with respect and made my experience fun and exciting, just as it should have been. He took the time to explain every detail of my car to me and reassured me that if i ever had any questions he was always there to answer them. I can't wait to take my 500 Cattiva Sport back to get further detailing done to personalize it even more! ...
I bought my Fiat 500 Sport way back in 2011. Through many visits to the dealership for maintenance and performance upgrades, I've never come close to having even an "average" experience. Joe Rios is as honest and courteous as you could want, and Steve Witinko runs a world-class service department. I would highly recommend this dealership to anyone looking for a new or used car, or needing maintenance of any vehicle, regardless of make or model.
I took my brothers car there for him to get his regular service done as he was unable to. Everyone there was extremely friendly and helpful even though I was not the vehicle owner. When I buy a new car, I will be going home to Michigan to buy it from them. I would highly recommend this dealership to anyone.
We visited Fiat of Lakeside after finding a car on their web site. We had no previous experience with this dealer/studio nor knew anyone who had. Our new car experience was professional, fair and honest. This studio is not the closest to our home, it's one of the farthest. Internet Lead Sales Specialist Joe Rios, New Car Sales Specialist Doug Gamble and Service & Parts Lead Steve Witinko each took time to answer our questions. They worked together as a team pleased to share their knowledge. Doug spent 3 hours showing features, making cars available to drive and letting ...
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