I had the pleasure of knowing that I was in good hands with my salesperson. He was very professional and knowledgeable ?
Dealer could not repair the car because Alpha has a known problem and no current software update. Dealer was professional and is not at fault. The check engine light eliminates several functions including auto start and all driving modes that are part of the the Alpha DNA and the whole reason for paying a lot of money for a quad. Its frustrating that this car has software issues that are not sorted out - and the customer pays .
Outstanding service. Although I went to Genesis to look at a particular vehicle, I ended purchasing one that was better suited to my needs thanks to the help of Alyssa Sherman. She was delightful to work with. I would recommend Genesis to everyone.
I’ve only dealt with with service department and Lindsay and Tammy has been amazing!! They are knowledgeable and courteous! I appreciate them so much!
Had a problem with remote start it was resolved very fast. Car is working great since then.
Very positive. They said what they would do and then they did what they said. Layne was great, she really went the extra mile. I would trust this dealer again
Everyone is Very helpful and always do a good job. Always paying attention to customer service
Service department is very helpful in getting your problem resolved. From service lead on down to the service tech. Moving in one direction, working together to get you out with a smile on your face.
The staff very friendly and welcoming. When calling for an appointment she was very attentive and made arrangements for me to come that day.
Always a pleasure and excellent experience. The entire dealership is amazing.
Received a loner vehicle and my car was repaired and returned to me in just a couple of days
Always very nice and courteous.. the work, spot on...
I had a hole in my tire and I came to get it repaired. No problems. I had good customer services and within a rasonable time.
Excellent service, excellent staff, I brought my Fiat 500 in 2012 year I have been taking my car to Fiat dealership for repairs and Macomb City, excellent service, excellent staff
My vehicle needed specialized repairs which were highly technical but after repairs were completed, my vehicle's cold start, running, acceleration, shifting, performance, and gas mileage have improved significantly, and it runs like a brand-new car. Everyone did a fantastic job from management to the service crew. This dealership has always been my number one place for vehicle repairs, and I am never disappointed.
The Genesis team is the best in the business. They have serviced my vehicle for over two years without any problems. I would recommend them highly.
Everything was on time and awesome. Upon my arrival the repair door open and the wonderful service lady greeted me. Then she carefully listened to my concerns as it related to the car. She was able and willing to give answer if she new it or she would say let me check to make sure. That's what she did. I was pleased that things was handled quick. The refreshments and the green tea was on time.. overall 100% satisfied. Also showed me how to do somethings
I discovered this dealership on accident as I was looking for a Nissan armada?s and this is a Fiat dealership. I met Matt at the sales desk and he was super kind and straightforward about the buying process with Genesis. I would not hesitate to send friends or family here as the buying process was easy and quick. I am enjoying my 2020 Nissan armada and I look forward to doing business with them in the future.
The service on my Fiat 500X is (and always has been) superb! Appointments scheduling is easy and when I arrive I have great 'customer service'. Adam and Lindsey (sorry if misspelled) Campbell are top-notch. The dealership is a ways for me to travel but would not (and have not) trusted my car to anyone else!!
Took car for oil change and needed advice on a few issues.. very fast, thorough and very courteous.
The service team fixed my flat tire like a nascar pitcrew ! They are the best!
Lindsay and Tammie is always amazing in the service department! They are polite, attentive and informative!
Service department exceeded my expectations to how quickly they finished my repair.
The best hands are working on my car that makes me feel at ease which is what you want from a service department Linsey is the best
Service department is very professional and friendly keeping in mind customers appointment scheduled.
This dealership was great, the staff was friendly. I worked with Lucas from start to finish and he was so helpful and knowledgeable. I never once felt pressured or rushed. They had waters and coffee and snacks for the customers. The bathrooms were also very clean. 10/10 experience buying my car there.
Adam from service was very accommodating to my needs so i did not have to wait at the dealer while my car was serviced and also picked me up from where i was after my car was serviced.
Service department is outstanding. Never have to call and beg for an update, never had to stay ontop of them. They called me every time there the was any new information with my vehicle and when there were long delays due to parts shortages they still kept me updated. When my car went down it was while the US was having trouble getting anything supply chain wise so needless to say others vehicles were down as well awaiting part so there weren't any available loaners vehicles at the time of drop off but Tammy worked her magic to find ...
gave me a nice loaner till repair was complete. everything was covered under warranty. could tell they were concerned about my satisfaction; kept me abreast
Very very nice experience.5 stars.Recommended.Service and sales -keep up the good work.
Customer service from checking in with Adam to checking out with Adam I was treated wonderful
The entire service staff is wonderful. They are courteous and friendly. The dealership is clean and comfortable.
Lindsay has great customer service she was thorough kind and patient. I appreciate her she definitely knows the alfa romeo business. Thank You Kindly Mrs. Roslyn Littleton
Had a oil change and a rim rash repair,before I could get a quick nap in you guys were done…thanks for the quick service 👍🏾👍🏾
Very personable ,very professional and very good.
Excellent sevice department. Appointment time and recall were done quickly.
Service was professional, courteous, and efficient
Went there to see if they wanted to buy my used car with no intentions of buying a Alfa Romeo, but left there with a new Alfa Romeo Stelvio. It was due to Layne Gagliano's professionalism and knowledge of the vechicle that made me want to buy it. She was great to work with throughout the entire process and would recommend anyone to buy a vechicle from her.
The service advisor is very nice and works to address all concerns. They fixed all my service concerns
Ryan was q pleasure to work with. Fast and easy way through the whole process. Would definitely work with this dealership again!
A professional experience from vehicle drop off to vehicle pickup. I appreciate that when an appointment for service is setup, the dealership keeps it. At the date and time of my appointment my vehicle was a top priority. Service advisor Lindsey did an excellent job throughout my vehicle service experience.
Very helpful and great service. Everyone was very friendly and I could not be happier with the service
Everything was excellent, I have no complaints. The service advisor was great!
I waited about 2 hours due to a certain issue but they were very helpful and tried to fix the problem quick because I had an appointment to go to
Pleasant associates and timely service appointments. Nice snacks and coffee bar in waiting area. Small issue; my clock and date settings were not re-set after the full battery recharge. No biggie. But the cappuccino in the waiting room was a delicious recharged for my own battery.
By far, this is the best dealership that I have ever visited. The staff and mechanics are always professional, knowledgable, and I trust their opinions and they have never taken advantaged of me, but have always been honest with the cost of my vehicle repairs. They have also assisted me far and above what other dealerships have NEVER done for me when it comes to rentals and loaner cars. I highly recommend this dealership. The staff shown below has changed: Service Manager is Tammy, and the Service Advisor is Lindsay Campbell.
First class service operation with first class staff
We had a great experience at Genesis Romeo fiat in macomb County MI. Layne was our sales representative, She and the whole team did a great job getting us into the vehicle we drove home in. I am definitely referring them to anyone that I know who is looking for a vehicle, new of used
Excellent experience at this dealership's service department.
I bought a MY18 Alfa Romeo Stelvio, MY17 Alfa Romeo Giulia and replaced this latter one with a MY20 Giulia. Great buying experience, highly reasonable maintenance and repair service. End of December they even contacted me before I received a recall campaign letter from Stellantis/AF to schedule an appointment. Tammie and her stuff were all super nice and very competent!
While we bought our Fiat elsewhere, I choose this dealership for service as all others fail in comparison. It is quite the drive from my home in Plymouth but it is so hard to find a shop that has solid experience with Fiat. Lindsay is very polite, professional, and keeps me in the loop for all repairs. She alone makes the drive worth it. All repairs have resolved the issues/problems identified and the prices are fair. Will continue to come here in the future.
My Alfa Romeo had a complicated problem and the computer could not communicate with the Gulio to diagnose. They loaned me a ‘22 car for a month until finally solving and replacing 2 major components. I appreciate their efforts and concern. The service department kept me appraised as to their proceedings.
Warm service very polite.
I have my oil change scheduled last Wednesday at 2pm but when I get there, I was told by the guy at the desk that he forgot to put my name on the book schedule when he took my call the previous week. So i was asked to come back at 3:15pm. Since I dont wanna reschedule for another day, i agreed to come back. Came back 3:15pm, they worked on the car and was done after an hour. Anyway, i hope next time staff who take calls would not forget to write it down so people dont need to ...
This office is by far the best in town. They allowed us to test drive the car after other dealerships said you can’t test drive a high performance vehicle! They helped us get the best auto loan deal as well.
The staff is always pleasant when I arrive for my standard maintenance. I am always greeted with a warm hello & they always let me know they will be done as soon as possible. Thank you Genesis!!
Very nice Service Advisor. Very helpful. 3rd time getting service over 2 years. Always a pleasant experience. Knowledgeable people at this service dept. That all
I would highly recommend this dealership. They above and beyond to ensure I was happy with my experience.
Love Lindsay...very helpful and detailed. The service was fast 💨💨 Thank youuuy!!
Great service and the staff at Genesis Alfa Romeo are friendly and professional.
this is our 2nd Alfa Romeo Stelvio. we came back because of the Sales team , Service dept, and over all Amazing experience
Great experience working with Joe and Tadd Couldn?t be happier with my ZL1
Always greeted with a warm welcome. Wish I would have purchased my car from this dealership
Tadd and Joe were Absolutely The Best! Went the extra mile in helping make a car guy’s dream come true...Love my ZL1 Camaro !!
Awesome place..........great service and friendly staff
I bought my car online and they did the best they could with a car that they do not sell. It still needed a few things when I got it but it was a nice car to start with and it was well represented. The salesman Joseph Thomas went above and beyond to help me through the process. Sincerely, Bill O'Day
Top sales and service thanks to Randy and David. Tammy
I purchased a vehicle a few days ago from Genesis Alfa Romeo and had the pleasure of being helped my Joe. Joe and his boss Chadd made my buying experience very easy and I felt comfortable purchasing from them. Mark in financing was also very appreciated as he took the time to find the best possible extended warranty that fit my price range but also made the most sense for my loan term.
I was in and out quick service
My salesman Ted was great. Courteous and followed through with me all the way until car was here. They operated safely. Everything handled at the safe distance rules. I appreciate his service. J. BRADLEY
Very friendly service and they were able to keep our monthly payments within expectations. Good luck to Logan with his August wedding! I would recommend this dealership.
Absolutely outstanding customer service! Worked with Fady and he was absolutely terrific! 100% recommend this place! Great car buying experience ever!Love my new Cadillac SRX
Great, friendly service!!!!!!! 5 Star treatment...
After driving a truck for two years my wife wanted something fun to drive to work. We already had a practical car for winter so we went to look at the Fiat 124 Spyder Roadster. We were greeted by Stan Pough and began to discuss the car we had been thinking about. A few short minutes later we we're taking a car home to make sure it would be able to cross the ferry to our home on Harsens Island. We never felt any pressure whatsoever, just a high level of personalized service. Even though we knew the ferry would ...
I was treated with respect and appreciate Stan’s professionalism but also being a down to earth, regular guy. Never did I feel pressured into buying a vehicle or making an immediate decision. He grabbed me a bottle of water while we sat in the lounge and discussed the vehicle I was interested in purchasing, I gave him a specific stock number. He found the car on the lot, washed it so it was looking fresh for the presentation and away I went in a test drive. I came back and he got to work on my trade-in vehicle. The ...
Always have had great service. I want to thank the team at Alfa Romeo and Fiat of Lakeside and George in the service department for taking good care of my mom and the 2012 Gucci Fiat 500 I gave her. 👍😊❤️ Great Work guys!!!
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
I had a great experience here. Team is good and very personable.
Great experience best ive ever had with a dealership paper work was quick and easy and drove away with a new Alfa Romeo same day Stanley and David where great could not ask for a better experience.
I arrived to the dealership with my mom and dad in tow, under the assumption that I, a young guy out of college, would not be taken seriously. When I walked in, I was greeted by Stan, who asked me what I was interested in. I told him I was interested in an Alfa Romeo Giulia Ti Sport, so he found one from the lot to let me test drive one. Throughout my visit, he was very friendly. I hear about all kinds of stories online about bad dealership experiences. Give a thanks to Stan for making a great experience ...
I enjoyed visiting Fiat Lakeside, they have a nice lounge area and Stan (sales agent) treated me respectfully. I drove a couple of cars before making my final decision, no rush i was told, so i took my time to test them even in the highway. At the end, i got a good deal for my truck so i didn't have to look anywhere else for a used car.
I was very satisfied with The way I was treated and they made me feel welcome and I loved the hospitality. Already recommended some people.
I was treated with courtesy and respect. Those persons that I dealt with were both knowledgeable and very helpful. I had some initial trepidation going by myself, a female senior citizen to buy a used car. My concerns were completely unfounded. I could not have had a more positive experience. As an added bonus, I was able to share military experience with Stan.
On my last purchase of a vehicle, it was years before I found out how certain things worked. Well, not with my new 500x!! The day that I picked up my car, the salesman was so helpful in teaching how the car works and functions. I walked out very knowledgeable about all features on the 500x! (Stan was the person that sold me the 500x, but there was a different guy that explained the features...I am so sorry that I don't remember his name!)
Randy and Stanley were fantastic. Vehicle was as described and they were very efficient with the paperwork. Good experience and I would highly recommend them.
Probably the best dealership I’ve been to in along time they treat you like family they don’t pressure you and give you information about everything before you buy a car I love this place and the people that work here
David did everything he could to ensure my experience was as smooth as possible, including driving over to another dealer to help return my old vehicle
I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questions on my internet request. Within 5 minutes of contacting Lakeside, I had a call and an email from David LLewellyn, who had read my "lead" and answered my specific questions. He was the first sales person to do so and I wanted to do business with him. He was also eager to help with my trade from a distance, another part of the transaction other dealers were reluctant to do. We worked out ...
we have taken our Fiat for service and warranty work for the past 5 years service is prompt and the work is done correctly we have never had to return with the car, because the work was not done correctly everyone is courteous and helpful
I went to Fiat of Lakeside because they had a great inventory of Fiat 124 Spiders. Salesman Dave had me quickly on the road test driving the car of my choice. After answering all my questions, the staff found a good finance plan, and the sale was done quickly and efficiently. After a review of the controls and setting up my bluetooth, I was on my way. A very professional and friendly experience.
I can't say enough about my amazing experience at this dealership!!! I've always hated the process of buying or leasing a new car and this was the best experience I've ever had . My sales person , Joe Thomas, was helpful , knowledgeable, accommodating, low-pressure and pleasant sales person I 've ever dealt with . They say customer service is dead ...but not here!! 5 stars with everyone I dealt with and they all went the extra mile to ensure I was happy , satisfied and got the best pricing possible from my new Alpha Romeo Stelvio ! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 Matthew V.
I worked with Stan on a used car purchase and he was beyond helpful. He was one of the most friendliest salesman i have met. David Holder was the finance manger we talked to and although we didnt finance through the dealership he was still very professional and nice. While we waited to sign papers we talked with other salesmen and they were very friendly. I have been to other dealerships like buff whelan and parkway jeep and Fiat of lakeside is definatly my favorite. This was my first car purchase because i am only 18 and they still treated me ...
As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we had an oil change done at Lakeside Fiat. The service manager Steve Witinko is amazing and offers unparalleled customer service. What a difference! We now bring all of our vehicles to Steve and recommend him to everyone we know. I hope you are taking good care of Steve, Fiat, because with service that good, he seems destined for bigger things. If he moves to another dealership we would definitely go with him. Keep our ...
I just want to applaud Stan, my salesperson for the smooth transition of buying my new car !! He was very empathetic towards my situation of being rear ended by a drunk driver! I did not expect to be buying a vehicle for quite some time as my totaled vehicle had been paid off! He has been retired he told me but missed people contact and went back to work for this dealership! Lucky me to have had a good experience after a bad one!! I would recommend Stan and this dealership to anyone!! Sincerely Denise A satisfied customer